So you’ve gone through, created your content and sent it out to your profiles. You probably have tons of questions: What are people commenting on my posts? Are people liking my content? Has my page received any messages lately? Well, we’re so glad you asked, because the Activity Feed is here to provide answers!
If you are a Profile Admin, check out our Profile Activity Feed guide to learn more.
The Activity Feed shows all pieces of interaction that are present on your profiles connected into Rallio. From here, you can filter and sort by different types of interaction, platforms or profiles to really drill down and get the specific data that you’re after.
There are four sections in the Activity Feed: Inbox, Outbox, Sandbox, and Reviews.
The Inbox manages all incoming activity on your profiles, with the exception of reviews. Someone commented on a page? That'll be here. Just got a @mention on Twitter? Check. Someone liked a post that just went out? You'll find that here, too. Essentially, The Inbox is a place where you get to see everything coming in on all channels in one place.
The Outbox displays all outgoing activity for your profiles. Anytime a user posts, messages or comments on behalf of your brand’s profiles, it gets funneled here. This allows you to easily monitor the interactions and content going out across all of your profiles.
The Sandbox is a tailored version of the Outbox. It works like the Outbox in the sense that it will show outgoing content, but instead of displaying all content, it will only include what's being created by each Profile Admin. For example, if your company has 30 locations, and 10 profile admins have access to Rallio, the Sandbox will show only what the 10 profile admins have been creating for their pages (and not any content made by the company administrators).
Facebook, Google and Yelp reviews are aggregated in the Reviews tab. Here you can filter, view and respond to reviews that appear across your profiles. With the ability to sort by star rating or by response, you can quickly see which reviews need immediate attention and streamline review maintenance.