Google Reviews can be a tricky one, sometimes you have the ability to reply and other it seems to be missing. Why? Well, it looks like Google may have either pulled the review due to a flag or Google could possibly be putting the content on hold as spam. Nothing needs to be done on your side but you can check out and see if the post is still up by clicking the chain link in the top right corner of the content. If you have more questions, shoot over an email to support@rallio.com.