Looking to respond to your customers from one spot? Well, look no further! Your Inbox is where you will find all of your unread customer interactions on your social pages. 

 IN THIS ARTICLE

  • Filtering the Inbox

  • Understanding the Inbox

  • Responding to Messages

 

Filtering the Inbox

In the Inbox, there are several filtering options available, which you can see below.

 

Date

View relevant activity based on a specific date or date range.

Platform

The Platform filter will display activity that happens on the chosen social network.


Engagement

The Engagement filter will display specific interactions that happen on the chosen social network.

 


Understanding the Inbox

In the Inbox, you will only see engagements that are unread. This means, if you click on an inbox notification (like the one shown below), you will be able to respond to the notification directly through Rallio. After, it will be marked as read and disappear from the Inbox. That way, you can make sure you're only looking at unread customer engagements. 

When you click on the red notification, it will expand to show you all engagements.



Responding to Messages

In the Inbox, you will have 24 hours to respond to your Facebook messages. Once the 24 hours have passed, a pop-up will appear when hovering over the message letting you know that you will have to go to Facebook directly to respond to the message.

To be taken to the message directly on Facebook, click on the three dots in the upper right-hand corner and choose Link to Post. Another tab will open up to that direct message so you don't have to sort your way through to find it!

 

You might be wondering … why can't I respond to my messages after 24 hours? We have an answer! Facebook is encouraging businesses to respond within 24 hours to consumers who directly message their pages. All third-party platforms (like Rallio) now only have the ability to respond to Facebook messages if the response is sent within 24 hours. Once the 24-hour period has passed, Rallio users will need to respond directly through Facebook.

If you have any questions, please reach out to support@rallio.com for further assistance.